Overview
This Refund, Returns & Shipping Policy describes our shipping timelines, return eligibility, refund windows, and how to contact us about an order. By purchasing from Fine Wines Health, Inc. ("Fine Wines Health"), you agree to this policy in addition to our Terms & Conditions. Nothing in this policy limits rights you may have under applicable consumer protection law.
Shipping
Where we ship
We ship within the United States only. We do not ship internationally, and we cannot deliver to addresses outside the United States, including APO/FPO/DPO and U.S. territories not served by our carrier.
Processing
Orders are processed in the order they are received, after payment confirmation. Orders placed on weekends or observed holidays are processed once we reopen. You will receive a tracking number by email once your order has shipped.
Delivery
Once an order is handed to the carrier, delivery is handled by that carrier. Transit varies by destination, service level, carrier performance, and weather. We do not guarantee delivery dates, and any dates or windows shown by a carrier or at checkout are the carrier's estimate only. Fine Wines Health is not liable for carrier-related delays.
Shipping fees
Standard shipping within the United States is a flat rate of $6.95 per order. We do not offer free shipping on any order or at any order value. The rate may be higher for some destinations depending on your delivery address, ZIP code, package size and weight, and the carrier services available to that location. The exact shipping charge for your order is calculated and displayed at checkout before you submit payment, and that amount is the amount you will be charged. Additional or expedited shipping options, where offered, are shown at checkout with their own fees. Shipping charges are not refundable except where an order is cancelled before it ships or where the return is due to our error.
Address accuracy
You are responsible for providing a complete and accurate shipping address. If a package is returned to us due to an incorrect address or an unclaimed delivery, you will be responsible for reshipping fees.
Returns
Eligible products
Unopened, unused, and undamaged wellness products in their original packaging may be returned within thirty days of delivery. Gift cards, consultation fees, subscription access fees for periods already delivered, and promotional items are not eligible for return.
Ineligible products
For safety and regulatory reasons, the following are not returnable: opened supplements, opened oral strips, personal-use items that have been unsealed, items marked "final sale," and items returned more than thirty days after delivery.
How to start a return
- Email support@finewineshealth.com with your order number and the reason for the return.
- We will issue a Return Merchandise Authorization (RMA) number and instructions.
- Ship the item back within ten business days of receiving the RMA. Customers are responsible for return shipping costs unless the return is due to our error.
- Once received and inspected, we will issue a refund to your original payment method, less any applicable restocking fee, within seven business days.
Refunds
Money-Back Guarantee
We offer a thirty-day money-back guarantee on first-time purchases of eligible wellness products. If you are not satisfied, contact us within thirty days of delivery for a full refund of the product price. Shipping fees are non-refundable.
Damaged, defective, or missing items
If an order arrives damaged, defective, or incorrect, contact us within seven days of delivery with photos of the issue. We will, at our option, replace the item or issue a full refund including shipping.
Consultation and membership fees
Fees for medical care, including the $199 Initial Comprehensive Evaluation, $99 Established Patient Video Visits, the $79 monthly Ongoing Care Membership and prescription medications, are governed by our Consent and Policies. In short, if you cancel more than 48 hours before your appointment, you receive a full refund. Otherwise, you may reschedule once at no charge. Except as stated there or as required by law, these fees are non-refundable.
Refund timing
Refunds are processed to the original payment method and typically appear within five to ten business days, depending on your bank or card issuer.
Order Changes and Cancellations
You may request to change or cancel an order before it has shipped by emailing support@finewineshealth.com. Once an order has been handed to the carrier, we cannot modify or cancel it, but you may initiate a return after delivery.
Auto-ship Subscriptions
Auto-ship is an optional subscription for our supplements. You choose a delivery frequency and its discount from the Auto-ship options shown on the product page. Each renewal is charged automatically to your payment method on file at the Auto-ship price shown when you subscribed, plus the shipping charge shown at checkout and any applicable taxes. Every Auto-ship renewal is a separate shipment, and the standard shipping fee applies to each one.
You can skip a delivery, change your frequency or cancel at any time before your next renewal is charged, through your customer account or by emailing support@finewineshealth.com. Cancelling stops future renewals. Orders that have already been charged are handled under this policy like any other order. Full terms are in our Auto-ship Subscription Policy.
Lost or Stolen Packages
If tracking indicates delivery but you have not received your package, check with household members and neighbors, and contact the carrier. Fine Wines Health is not responsible for packages that are lost or stolen after confirmed delivery, though we may assist with carrier claims as a courtesy.
Contact
Order and return questions: support@finewineshealth.com. General inquiries: hello@finewineshealth.com.