Overview
This Refund, Returns & Shipping Policy describes our shipping timelines, return eligibility, refund windows, and how to contact us about an order. By purchasing from Fine Wines Health, Inc. ("Fine Wines Health"), you agree to this policy in addition to our Terms & Conditions. Nothing in this policy limits rights you may have under applicable consumer protection law.
Shipping
Processing time
Orders are typically processed within one to two business days of payment confirmation. Orders placed after 12:00 p.m. local time on a business day, and any orders placed on weekends or observed holidays, will be processed on the next business day.
Delivery time
- Continental United States: five to seven business days after processing via standard shipping.
- Alaska, Hawaii, and U.S. territories: seven to fourteen business days.
- International: where available, ten to twenty-one business days, excluding customs clearance time.
Delivery windows are estimates and may be affected by carrier performance, weather, or customs. Fine Wines Health is not liable for carrier-related delays.
Shipping fees
Standard shipping is free on orders of three or more eligible products. Other orders incur a flat-rate shipping fee displayed at checkout. Expedited shipping is available for an additional fee. Members of the Fine Wines Collective receive free standard shipping on qualifying orders.
Duties and taxes
International customers are responsible for duties, taxes, and customs fees assessed by the destination country. These are not included in the purchase price.
Address accuracy
You are responsible for providing a complete and accurate shipping address. If a package is returned to us due to an incorrect address or an unclaimed delivery, you will be responsible for reshipping fees.
Returns
Eligible products
Unopened, unused, and undamaged wellness products in their original packaging may be returned within thirty days of delivery. Gift cards, consultation fees, subscription access fees for periods already delivered, and promotional items are not eligible for return.
Ineligible products
For safety and regulatory reasons, the following are not returnable: opened supplements, opened oral strips, personal-use items that have been unsealed, items marked "final sale," and items returned more than thirty days after delivery.
How to start a return
- Email support@finewineshealth.com with your order number and the reason for the return.
- We will issue a Return Merchandise Authorization (RMA) number and instructions.
- Ship the item back within ten business days of receiving the RMA. Customers are responsible for return shipping costs unless the return is due to our error.
- Once received and inspected, we will issue a refund to your original payment method, less any applicable restocking fee, within seven business days.
Refunds
Money-Back Guarantee
We offer a thirty-day money-back guarantee on first-time purchases of eligible wellness products. If you are not satisfied, contact us within thirty days of delivery for a full refund of the product price. Shipping fees are non-refundable.
Damaged, defective, or missing items
If an order arrives damaged, defective, or incorrect, contact us within seven days of delivery with photos of the issue. We will, at our option, replace the item or issue a full refund including shipping.
Consultation and membership fees
Telehealth consultation fees are generally non-refundable once the visit has been completed. If you are unable to attend a scheduled visit, you must cancel or reschedule at least twenty-four hours in advance to avoid a forfeiture of the visit fee. Membership fees for past periods are not refundable; cancellation stops future charges effective at the end of the current billing period. See our Subscription & Auto-Renewal Terms.
Refund timing
Refunds are processed to the original payment method and typically appear within five to ten business days, depending on your bank or card issuer.
Order Changes and Cancellations
You may request to change or cancel an order before it has shipped by emailing support@finewineshealth.com. Once an order has been handed to the carrier, we cannot modify or cancel it, but you may initiate a return after delivery.
Lost or Stolen Packages
If tracking indicates delivery but you have not received your package, check with household members and neighbors, and contact the carrier. Fine Wines Health is not responsible for packages that are lost or stolen after confirmed delivery, though we may assist with carrier claims as a courtesy.
Contact
Order and return questions: support@finewineshealth.com. General inquiries: hello@finewineshealth.com.
